Our wide array of service offerings are a value added proposition for our customers. With over 80 years of law enforcement and fire service experience, our service team is poised to assist customers with enlightened business practices consulting, exceptional training, streamlined implementations and dedicated customer support. With our strategic partnerships, third party hardware and networking solutions are also available. Our commitment to continued customer service excellence is a top business priority that our customers consistently attest to through our various outreach efforts.
Our project and implementation staff work diligently with pre–identified systems managers to ensure rapid, streamlined and worry-free implementations. Our unique implementation process has demonstrated continued success; whereby, customers’ expectations are consistently exceeded. As a result, our customers are in full production soon after the procurement process has been completed.
Our company’s commitment to customer service and support is second to none. Our experienced support team is available 24/7 to troubleshoot any problems that should arise. At our, certain monitoring tools help identify potential problems that can be corrected prior to the customer ever being affected by the issue. Our tiered customer support matrix offers our customers cost effective support options.
Our has developed a highly regarded and proven training process for its customers. Through the assistance of systems administrators and other key agency personnel, our training staff mentors department-based power users who in turn, work with our trainers in a train–the–trainer format for the remaining department personnel. This cost effective process creates in–house specialists who can continue to assist their personnel with software updates.
With the perspective from current first-line practitioners, our consulting team works in concert with its customers to define best practices for the utilization of its products and services. Through this interactive process, our consultants have transformed organizations by enhancing their agency–wide operations, creating significant cost savings and improving situational awareness for their personnel.